Ticket Support

HOW TO DOWNLOAD TICKETS TO MOBILE WALLET
Sign in to your account from your phone to download tickets to your smartphone’s wallet for safekeeping, easy retrieval, and quick entry at the event.

1. Log in to your account from your smartphone.
2. Go to the event for the tickets you want to download.
3. Tap “Add to Apple Wallet” or “Save to G Pay.”
4. The wallet may prompt you for payment information to keep on record, but it is not necessary to use this feature.
5. Tap ADD when presented with your ticket, or ADD ALL if you are adding multiple tickets from one event.
6. Go to your Wallet, and your ticket should be there!

You can always access your ticket via your account, but we encourage you to use your mobile wallet and download your ticket in advance to save time.

1. Log in to your account (instructions above).
2. Choose the Transfer menu, or if you are on your phone, scroll down to find the TRANSFER button.
3. Select the events and tickets you want to transfer, then fill in the mobile phone number or email of the recipient. You can fill in their name for easy reference, but this is optional. If you are using the app, you can access your saved contacts.
4. Tap CONFIRM, and your tickets will be sent via text message!

You can transfer multiple tickets from multiple events to multiple people, all with the same easy process.

When someone sends you a ticket transfer, you’ll receive a text message notifying you of the pending transfer.

1. If you already have an account, accept the transfer and log in to retrieve the tickets.
2. Tap on the link from your text message.
3. Tap ACCEPT TRANSFER — note that the transfer will expire in 7 days.
4. Log in to your account.

And you are done! Your new tickets will be listed in your account and can be downloaded to your mobile wallet. If you don’t accept the tickets, they will revert back to the sending ticket holder. If you do not have an account, you will be prompted to create one to complete the transfer and access your tickets.

Yes, you can! The recipient will receive a text message prompting them to create an account if they don’t already have one. They must supply their first name, last name, phone number, email address, and choose a password to create an account. An account is required to complete and accept the ticket transfer.

Yes, you can cancel the transfer if it has not yet been accepted by the recipient. This can be done while logged into your account.

No, there is no fee to transfer or receive tickets from your account.

Easily update your account information online!

1. Log in to your account.
2. Go to View Account & Settings and then Account Settings.
3. To update the email address associated with your account or the password used to log in, tap on Profile, then tap on Change Email Address. Enter the new email address and/or new password and select Save.
4. To update saved addresses, tap on Addresses and then the Edit button for the address you wish to update. Enter the new address information and select Save.
5. To update saved phone numbers, tap on Phone Numbers, update the numbers you wish to change, and select Save.
6. To add or update saved credit cards, tap on Credit Cards, add or update existing credit cards, and select Save.

No worries! If you have an account and your smartphone, don’t worry! Simply sign in to your account, navigate to My Tickets, choose the event, and download your mobile tickets from there.

Each mobile ticket should be treated like any other valid ticket. Mobile tickets are individually scanned, allowing one scan per entry. Any attempts to duplicate, alter, or sell copies of the mobile tickets may result in being refused admission to the event. This process enhances security by identifying counterfeit and stolen tickets.